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Scott Stiles Named Chief Customer Experience Officer

Brigham Young University–Hawaii Administrative Vice President Steve Tueller has named Scott Stiles as the new chief customer experience officer in the Office of Customer Experience. In this position, Stiles will play a critical role in the newly created department and its efforts to improve the experience of students and employees as they interact with BYU–Hawaii.

Portrait of Scott Stiles
Photo by Monique Saenz

With many physical and technological changes on the horizon for BYU–Hawaii, the President's Council identified a need for additional understanding and feedback from both students and employees. The Office of Customer Experience was created to amplify students' voices and find creative solutions to the pain points in the lives of BYU–Hawaii's diverse students. The office will also seek to resolve problems for all BYUH stakeholders. Stiles will be working with Curtis Lefrandt who has been leading workshops, research studies, and customer experience efforts at BYU–Hawaii since November of 2023.

Stiles graduated from BYU–Hawaii in 2013 with a Bachelor of Science in business management with an emphasis in finance. While a student, he participated in the Empower Your Dreams competition through the Willes Center for International Entrepreneurship. The business plan he wrote for the competition was the beginnings of Fair Employment Agency, a social business Stiles co-founded in Hong Kong. During his time with Fair Employment Agency, Stiles built a group of companies focused on preventing human trafficking and modern slavery across Asia. He received various awards during this time, including being named to Forbes 30 Under 30 list in Asia.

Currently, he is the head of fair hiring for, and an adjunct professor teaching the Social Entrepreneurship course for the Willes Center for International Entrepreneurship at BYU–Hawaii. At SEEK, Stiles sits on the strategy team, working across the organization to ensure the safety of people using employment platforms in Southeast Asia, Australia, and New Zealand.

"Scott has a great understanding of BYU–Hawaii's mission and, as an alum, a deep love for the university," said Tueller. "His career has been built around discovering creative solutions to difficult problems and finding ways to execute those solutions. He brings valuable skills that mesh well with the direction and energy Curtis Lefrandt contributes to this effort. I believe our campus personnel will really enjoy engaging with Scott as he helps make the university better for all stakeholders.”

Stiles served in the Ohio Cincinnati Mission as a Spanish-speaking missionary. He grew up in Texas and California and spent most of his adult life in Hauula, Hong Kong, and Manila. Stiles loves serving in the Young Men's program. He is married to Kelsey, a clinical therapist at Pearl Haven. Together, they have two children, Maverick and Finley. Stiles enjoys taking his family to the beach, playing intramural sports with BYUH students, and surfing.